clinic manager
The education for those who want to specialize in clinic administration and working with animals
- Continuous study admissions
- Full time or part time
- Vocational courses and education
- Online studies with team meetings and practice
- 3-year part-time education
What are you learning?
The Clinic Management program provides comprehensive administrative training, preparing you to manage personnel, handle administrative routines, and ensure compliance with health, safety, and environmental standards. The curriculum also includes the officially approved coursework required to take the national exam in sales. In addition, we cover topics related to animal welfare, husbandry techniques, and the care of horses, dogs, and other companion animals.
This is a three-year program that equips you with the skills and qualifications needed to sit for both the clinic management exam and the practice candidate exam in sales, marketing, communication, and profitable operations. The education is delivered through online classes, written assignments, practical workshops, and hands-on experience in a clinical setting.
If you are unable to attend a session due to illness or other reasons, you won`t miss out- all of the meetings are recorded and made available for later viewing..
PERSONNEL MANAGEMENT IN THE CLINIC
Conducting performance reviews and motivating employees
Recruitment and selection of staff
Health, hygiene, and environmental standards (HSE)
Professional ethics and workplace norms
Work psychology and team collaboration
Effective communication with employees and clients
Goal setting and strategies for achievement
Conflict management and resolution
Skills development and continuous learning
Organizational growth and improvement
RECORD KEEPING AND ICT SYSTEMS
Practical training in relevant ICT systems
Understanding what information should be documented and why
Identifying useful reports and applying them in daily operations
ANIMAL HANDLING AND WELFARE
Training in animal ethology and behavior
Understanding animal needs and behavioral patterns
Developing practical handling skills based on welfare principles
Following routines and assuming responsibility in animal care
Feed knowledge and proper feed handling
Animal-assisted interventions
Nature-based activities and understanding species-specific environments
Negotiating with suppliers, partners, and financial institutions
Knowledge of companion animals, dog training, equine management, and production animals
Prevention of injuries and diseases; promoting animal welfare
Understanding laws and regulations governing animal treatment
Product knowledge, industry insight, and professional tools
MARKETING AND CUSTOMER SERVICE
Understanding suppliers and partnerships
Clinic location and accessibility
Building and analyzing a customer base
Market management and segmentation
Assessing needs and demand within the local market zone
Conducting market research and developing product assortments
Distribution channels and logistics
Pricing strategies and cost analysis
Market monitoring and strategic planning
Customer communication and purchasing behavior
Upselling techniques and customer guidance
The sales process from first contact to follow-up
MARKETING AND LEGISLATION
Practical application of marketing in relation to suppliers and clients
Understanding and interpreting relevant legal frameworks
ECONOMICS AND BUSINESS OPERATIONS
Principles of entrepreneurship and business management
How costs impact financial results
Reading and managing operational accounts
Product costing and pricing of goods and services
Financing, profitability, and store operations
Budgeting and long-term financial planning
Taxes, payroll, and basic accounting
Key tasks:
A clinic manager combines knowledge of animal care, business operations, and personnel management to ensure a well-functioning and professional clinic environment.
Graduates will be able to:
Apply knowledge of animal species, anatomy, and welfare to meet animals’ needs and support optimal development
Use understanding of animal behavior to guide training, manage problem behavior, and ensure positive handling experiences
Lead and motivate staff while fostering a supportive and productive work environment
Collaborate effectively with employees, veterinarians, and suppliers to maintain efficient operations
Provide excellent customer service in sales and consultation contexts, demonstrating professionalism and empathy
Contribute to business growth by identifying opportunities and driving innovation and development
Assist with health, safety, and environmental (HSE) routines and provide first aid when needed for both animals and people
Maintain high standards of hygiene, cleanliness, and infection control
Support veterinarians and clinical staff through coordination and practical assistance
Demonstrate reliability, initiative, and strong interpersonal skills in all professional interactions
A successful clinic manager should have a genuine interest in leadership, administration, and animal welfare, with the ability to balance practical management, customer relations, and team development.
Program Structure
The entire program is delivered online, combining weekly assignments with continuous guidance and feedback. You can follow the recommended schedule or adapt your studies to fit your individual pace and circumstances. On average, there are three webinars or lectures each week, each accompanied by related assignments. All submissions receive personalized feedback to help you prepare thoroughly for your exams.
In addition, our lecturers organize interactive sessions where students can ask questions, join study groups, and engage in discussions with both instructors and fellow students. Lectures are held via Thinkific and typically take place over two days each month, included in the online curriculum.
If you are unable to attend a session due to illness or other reasons, you won’t miss out — all meetings are recorded and made available for later viewing.
Study start
Admissions are ongoing until the study places are filled. You can start whenever you want once you have been admitted as a student. We have digital sessions throughout the year and digital lectures (which are available on the online school). The assignments are also sent here, on which the student receives feedback and a grade. Guidance and follow-up are also provided via email and telephone.
The Teacher Resources
The teachers are highly qualified. They are lecturers in administration, animal care and veterinary medicine. We also work together with other veterinarians and experts in nutrition and veterinary clinical equipment. We want the study to be of high quality and with practical and relevant content.
Experiences related to the education
With over 17 years of experience in training animal care professionals, we have identified a growing need for specialization within the field. The role of the clinic manager has become increasingly important, requiring both administrative competence and a solid understanding of clinical operations.
This program is designed to meet that need. Its purpose is to provide future clinic managers with the necessary administrative background while also ensuring a thorough understanding of animal husbandry, daily routines, and the overall functioning of a veterinary or animal care clinic.
Graduates will be equipped to take on responsibilities that combine organizational management with practical insight into animal care — meeting the demand for professionals who can effectively bridge clinical work and administration.
Costs
The price for the study is 4950 EUR,-
Monthly and interest-free payment: 137,5 EUR
This includes tuition, guidance, exam fee at An Eacademy and subject material (online).
You agree with the An Eacademy whether the entire amount is paid at once or through several installments. How you arrange the payment for the education is up to you.
Contact us
If you have not received a response to your application within three business days or receive an error message, please send an email to post@aneacademy.com.